Der Sprachen Hub |The Languages Academy collects personal data via forms on this website, which are saved in electronic form for the provision of its services. Personal data collection and processing are aimed at maintaining business relationships, providing information, counselling, registration services and other activities. Personal data provided will be kept if the commercial relationship is maintained as required by commercial or fiscal regulations. Treatment of personal data is legitimized by requesting information and/or contracting the services of Der Sprachen Hub | The Languages Academy whose terms are made available prior to a possible contracting or by consent to this privacy policy within the online forms on this site.

1.1 We treat your information very seriously. We won't share your personal information with any third party, except with those that provide you with a service, stated below, in which case you give us the right to share the minimum necessary information in order to proceed with your reservation contract and guarantee service quality. 1.2 The following personal data you provide by filling out online forms on our website, other electronic channel or via telephone: - First and last name (and middle name or second last name as applicable), passport number, nationality, date of birth, address, phone number (and emergency number if needed), e-mail. This data is required to process registrations with the Der Sprachen Hub | The Languages Academy of our participant’s choice and to provide appropriate consultation to our participants. - Language level. This is required by schools as availability for specific starting dates depends on the language level of a participants. - Bank information. Should you choose to pay the prepayment of your booking by direct debit, we keep this information until the payment has been debited from your account. - Credit and debit card information. Should you choose to pay by credit or with debit card, the data is saved in encrypted form with our payment provider. We will never see your complete card details. The data is kept until the payment has been guaranteed. - We will also ask you education and working background to better optimise our offer. - We don’t keep or ask about your ethnicity, race, or other skin related information. In case you want us to treat you as Mr. or Ms. we will keep the treatment part), - We don’t keep or ask about your information about religion, political preference, or any association. 1.3 We may send you periodic information about offers on our website. At any given time, you have the right to withdraw and may exercise that right through a link in the footer of the email you receive. 1.4 If you choose to rate your satisfaction with the contracted service/products, your rating will be viewable to other visitors of our website along with your age, country of residence, first name, unless you choose to publish your evaluation anonymously. 1.5 After completion of the contractual agreement, your personal data will be automatically deleted after the expiration of the required archiving periods specified by current tax and commercial regulations.

The personal information you provide is shared with your chosen partners (which may be located outside of the country where we are operating in). Your payment details (credit card/bank account) will not be shared with other partners. Payment providers: We will not save your payment related information in our own system or records whenever you pay by credit card, debit card, paypal, Momo pay or Mobilemoney. See detailed information about payment methods. In these cases, you will enter your payment related data directly at the website of the payment provider. We will never see your complete card details. Your card details are only saved by the payment provider. We will only be able to access a so called “token”, which is an ID provided by the payment provider associated to your payment details. Hosting services operated by a third party: A third party hosts our web server. This is required to provide a fast and secure web service. All data collected as part of the use of this website or in the online forms provided will be processed on our web server. This hosting provider is located within the European Union. The hosting provider does not have root access to our server and can therefore not access any personal data saved on our server. The hosting provider does however have access to the so-called server log files which contain the IP addresses, date and time of request and the requested file name. The hosting provider will keep this data for a maximum of 7 days. The collection of server log files is required to guarantee a secure operation of the server. We will save server logs afterwards for a duration of maximum 12 months on our own server to comply with PCI regulations for the exclusive purpose of facilitating criminal investigations in case of attacks on the web server. We will always keep the information shared with the mentioned third parties to the minimum required.

Our website saves so called “cookies”. Proprietary cookies set by our own website serve to improve the usability of your website visit. Data such as course duration, starting date, and accommodation preferences are saved in cookies to avoid that users must repeatedly enter this information on different places on our website. We also save cookies to ensure that website content is always displayed in the language preferred by the user. Third party cookies are used as well as outlined in the following sections in order to provide a better experience of our website visitors. You can block or eliminate cookies via the options of your browser’s settings: • Microsoft Internet Explorer and Microsoft Edge: http://windows.microsoft.com/en-gb/windows-vista/Block-or-allow-cookies • Mozilla Firefox: https://support.mozilla.org/en-US/kb/block-websites-storing-site-preferences • Chrome: https://support.google.com/accounts/answer/61416?hl=en • Safari: http://safari.helpmax.net/en/privacy-and-security/managing-cookies/ • Opera: https://help.opera.com/en/latest/web-preferences/#cookies You can also manage cookie storage in your browser by means of tools like these: • Ghostery: https://www.ghostery.com • Your Online Choices: http://www.youronlinechoices.com

For website analysis this website uses analytics services from Google (Universal Analytics), Facebook and Yandex (Metrica). They help us to detect errors on the website and provide our visitors a better experience. These services place cookies in the browser of the visitor and collect IP addresses of users in anonymized and non-anonymized form. Google and Facebook are certified by the EU-US privacy shield. A current certificate for the respective company can be viewed here. Information on Yandex Metrica GDPR compliance can be found here. You can prevent the collection of the data (including your IP address) generated by the cookie and related to your use of the website as well as the processing of this data by mentioned analytics providers by downloading and installing the browser plug-ins available under the following links: Google: http://tools.google.com/dlpage/gaoptout?hl=en Yandex: https://yandex.com/support/metrica/general/opt-out.html Facebook (third party plugin): https://chrome.google.com/webstore/detail/disconnect-facebook-pixel/nnkndeagapifodhlebifbgbonbfmlnfm

Remarketing with Google Adwords, Facebook/Instagram, Yandex, Bing This website is promoted in the search result pages of Google, Yandex, Bing as well as on Facebook and on third party websites in their advertising network. For remarketing a cookie is set by these companies upon visiting pages on our site, which allows interest-based advertising. Remarketing allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you. For Google you can disable the remarketing cookie and personalized advertising here. For Facebook you can disable personalization options of advertising in their ad settings here. For Bing/Microsoft you can disable personalized advertising in their ad settings here. For Yandex you can disable interest based advertising in the ad settings here. Yandex remarketing is associated with Metrica analytics. See also details on Metrica's GDPR compliance. The other companies mentioned above are certified under the EU-US Privacy Shield. Up to date certificates for the respective companies can be viewed here. Further information on interest-based advertising and their respective cookie settings can be found at the Digital Advertising Alliance website.

Our website uses social media plugins and tools provided by Facebook, Instagram, WhatsApp, Google, Twitter, AddThis, Pinterest, and YouTube. When visiting a page that includes one of these plugins, your browser connects to the respective provider’s server. Even if you are not logged in or don’t have an account, your IP address and other data may still be transmitted and stored by the provider (possibly in the USA). If logged in, your interaction (e.g., like, share) may be linked to your profile and made visible to others, depending on your privacy settings. This processing helps us promote our services and serves our legitimate interest in marketing. Privacy Policies of Social Media Providers: - Facebook: [facebook.com/policy.php](https://www.facebook.com/policy.php) - Instagram: [help.instagram.com/519522125107875](https://help.instagram.com/519522125107875) - Twitter: [twitter.com/privacy](https://twitter.com/privacy) - Google: [google.com/intl/de/+/policy/+1button.html](https://www.google.com/intl/de/+/policy/+1button.html) - AddThis: [addthis.com/privacy-policy](https://www.addthis.com/privacy/privacy-policy) - Pinterest: [help.pinterest.com](https://help.pinterest.com/en/articles/edit-your-account-privacy) You can avoid plugin usage by logging out of your social media accounts or using tools like NoScript (http://noscript.net). YouTube Video Embeds YouTube (Google LLC, USA) videos on our site are embedded with advanced privacy mode, so no data is collected unless the video is played. For more on data processing, see Google’s Privacy Policy. Google Services Google Maps Used to display location maps. It may collect IP and location data. Disabling JavaScript in your browser can prevent this feature from loading. Google Fonts Used for fast and uniform site rendering. When loaded, Google receives your IP address. Google is certified under the EU–US Privacy Shield. More: [Google’s Privacy Policy](https://policies.google.com/privacy). Our Social Media Profiles We use profiles on Facebook, Instagram, WhatsApp, Google, Twitter, and Pinterest to share updates and engage with users. Data collected through these platforms may be used for advertising and analytics via cookies and user behavior tracking. When creating your social media account, you consented to this processing. For US-based providers, data transfer is based on the EU–US Privacy Shield. Please refer to the providers’ privacy policies linked above for details.

We will use your email address to contact you after the end of the course and ask for an evaluation of your satisfaction with your course and with our services. Consent to contact you after the end of the course for this purpose can be withdrawn at any time by simply notifying us. Refer to the contact details at the end of this page.

Your personal data is encrypted using 256-bit SSL technology and is transmitted over the internet in an encrypted format. We secure our website and our other systems through technical and organizational measures against loss, destruction, access, modification, or distribution of your data by unauthorized persons

In accordance with in laws and regulation in power in the country where the Der Sprachen Hub | The Languages Academy we visit is registered you can execute your rights of access, rectification, cancellation, limitation, portability and opposition to your personal data simply by notifying us via our contact form or by sending a letter to our postal address Der Sprachen Hub | Languages Academy, by Akagera Rhein Center, KN 89 St. 09, Po Box 2552 Kigali, Rwanda accompanying your request with a personal identification document (e.g. scan of passport, driving licence, national ID card). You have the right of rectification, cancellation, and opposition as far as your request is not conflicting with national regulations for archiving specified e.g., in tax and commercial law.

Responsible for data processing is: Akagera Rhein Center Der Sprachen Hub | The Languages Academy KN 89 St., 09 Po. Box 2552 Kigali Rwanda You can visit us at our office in the city centre of Kigali (Google Maps).